Electronic Participation Strategy

The New Cities Development Company (Specialized Parent), in line with its organizational mission, strives to provide quality services appropriately and within the framework of its legal duties to its audience through program-oriented approach, systemic perspective, spatial planning support, and technical expertise. The company's vision is to always be recognized as one of the best executive organizations in serving the people. Providing suitable living conditions with all civil rights is our main priority in new cities policymaking. Our goal is to be at the forefront of innovation and creativity in city and building construction among the new cities group, and to make these cities unique in the country through identity-building. Providing scientific, precise, expert, timely, and honest services within the framework of general national regulations, ethical charter, company covenant, and other mandatory regulations is at the forefront of our values.

Every organization needs the full attention of its audience to achieve goals, execute missions, and provide services to the people. Obviously, without people's attention and without receiving feedback from two-way interactions, choosing service delivery strategies becomes difficult and impossible. In other words, providing services appropriately is only possible when the audience expresses their satisfaction with the services received, thus completing their interaction and participation. An organization is more successful in providing services when it can receive the opinions, suggestions, and criticisms of its audience and adopt appropriate satisfaction strategies within the framework of the law.

In this regard and to attract public participation, this company considers it necessary to collect opinions, suggestions, and criticisms from the public, especially: elites, specialists, experts, managers, and experts of governmental and civil organizations, and develop and implement strategies leading to increased service quality and maintain interaction and information exchange with the audience.

With the electronic service desk section implemented on the website, you can use the electronic services available in this electronic platform; it is suggested that you express your views on any content or submit your opinions, suggestions, criticisms, and complaints directly on this website or other websites linked to this company's website. You can even leave messages for the public relations department or individual general managers, board members, and deputy minister (chairman of the board and CEO of the company). Additionally, you can participate in public surveys about the website and services. Besides the internet-based methods using electronic forms and the above email, you can use phone calls, SMS system, fax, or messages through the company's virtual networks to ask questions, submit criticisms, opinions, messages, suggestions, and receive possible guidance. The ability to follow up on services, requests, and the status of registered letters is also provided on the website. In addition to the above, you can also contact us through postal mail using the company's address and post office box. Obviously, with the implementation of e-government and the priority of remote service delivery through electronic and telecommunication means, in-person visits are not recommended, but it is possible to perform the above tasks and use non-electronic services by visiting the company, and in this regard, an in-person service desk with appropriate welfare and electronic facilities has been set up at the company's entrance. The organizational chart, names and surnames, and contact numbers of service respondents, company phone numbers, SMS system, address, postal code, and post office box, contact numbers and email of public relations and general managers up to deputy minister, related systems and websites of other organizations, virtual network and messenger information, electronic forms for service registration, complaint, criticism, suggestion, message, opinion, and the request follow-up section are all placed in the relevant sections of the website.

You can cooperate with us through tender, auction, participation and investment announcements, as well as festivals.

Please note that when registering any message or request, its description should preferably be between 25 to 30 words, and any attached file should have a maximum size of less than 1 megabyte.