This hereby serves to inform esteemed visitors of the Service Level Agreement for the website of the New Cities
Development Company (Specialized Parent):
1) The primary language of the website is Persian.
2) This website is equipped with the following features:
Availability of the main page in English,
Organizational chart, introduction of current and past CEOs, board members, and general managers in the
introduction menu,
- Required information for audiences about first
and second generation new cities,
- Tender, auction, and investment opportunities
in the announcement menu,
- Publications, articles, conferences, and
exhibitions in the research menu,
- Documents and laws, complaints, criticisms,
suggestions, services (electronic and non-electronic),
service request registration, follow-up of various requests and registered correspondences, and
frequently asked questions in the service desk menu,
- Contact information for CEO, public relations,
and company in the contact us menu,
- News and images,
- Public and website surveys,
- CEO's message,
- Links to subsidiary (affiliated) company
websites with their general information,
- Links to systems needed by people and
applicants for new cities services,
- Links to websites and portals of other related
organizations and institutions and other communication
channels with the company,
- Website (site) map on the first page.
3) To communicate with the manager of each unit, refer to their introduction section, and you can use email or
direct contact.
4) Registration of service requests, messages, criticisms, suggestions, and complaints from esteemed applicants
is available 24/7 (24 hours, 365 days a year) through visiting the contact us section, complaints, criticisms
and suggestions, or electronic services, or systems linked to this website.
5) Regarding responding to service requests, criticisms, suggestions, and complaints, efforts are made to follow
up and achieve the best result in the shortest possible time after registration, and responses are provided
electronically.
6) News and important event information is registered on the website within a maximum of 10 hours. Auction and
tender announcements are uploaded and accessible to the public on the website simultaneously with publication in
newspapers and the government's electronic procurement system (SETAD) after approval. Also, important internal
organizational changes are posted on this website within a maximum of 3 days.
7) This website is available to esteemed visitors 24/7 unless there are issues with establishing necessary
telecommunications infrastructure. In case of any technical issues or failures, information will be provided.
8) All changes and updates to this website will be made without taking the website offline, but if necessary,
this will be done at the end of holidays or with prior notice.